Consulting and
Technological Watch
Our sales and technical teams work closely together to upgrade their skills and knowledge – thus keeping themselves at the forefront of innovations – to advise you on the best available solutions on the market.
Maintenance and Technical Support
Our mission is to provide innovative technical solutions and best-in-class support. Our support program is dedicated to your continued success and growth. It allows you to secure your investments and make sure to receive personnalized service and appropriate guidante when necessary. In order to tailor the level of support to the unique needs of your organization, this 1-year renewable service is delivered in different levels of Level of Service Agreements (SLAs), such as our « support-pack » which gives you a discount on several technical support units.
To provide high-quality support to our customers worldwide, we also offer remote maintenance tools and support contracts provided by our local partners.
Repairs and Spare Parts Delivery
Our role doesn’t end at supplying software and equipment. Throughout the duration of the warranty or of the support contract, we become an interface between you and our suppliers.
When problems occur outside of our scope of expertise, we escalate and ensure efficient follow-up to solve your issue as quicly as possible.
Your faulty equipment is diagnosed in our technical laboratory before being replaced or repaired, whether in-house or by our partners.
For the products we distribute, we usually have loan units available to help you out when your equipment remains out of order longer than the usual duration of repair, or in emergency cases.